Are you a friendly communicator who enjoys helping others? This exciting Customer Service Assistant opportunity offers you the chance to work fully remotely while supporting customers across Europe. With full training provided, no prior experience required, and flexible hours, this role is perfect for individuals who want stability, growth, and the freedom to work from anywhere.
About the Company
The employer is a fast-growing international organisation supporting clients throughout the UK and Europe. Known for their strong team culture, they prioritise professional development, employee wellbeing, and remote working flexibility. With modern digital systems, excellent support, and training opportunities, the company empowers its workforce to deliver outstanding customer service from home.
Responsibilities
As a Customer Service Assistant, your duties will include:
- Responding to customer enquiries via email, chat, and phone.
- Providing professional, friendly, and helpful support.
- Assisting customers with product navigation, orders, and account issues.
- Logging interactions and following internal processes accurately.
- Collaborating with team leaders to improve customer experience.
- Representing the company with a positive attitude and professionalism.
This position is ideal for individuals who enjoy communication, problem-solving, and helping others.
Requirements
To apply for this role, candidates should have:
- Strong written and verbal communication skills.
- Basic computer knowledge and ability to use common software.
- A reliable internet connection and ability to work remotely.
- A friendly attitude, willingness to learn, and good organisation skills.
No previous customer service experience is required — training will be fully provided.
Skills
Successful candidates are likely to demonstrate:
- Active listening and empathy
- Clear and confident communication
- Problem-solving and attention to detail
- Time management and multitasking
- Team collaboration and adaptability
Benefits
Employees can expect a competitive package including:
- Salary range of £24,000 – £32,000 depending on location and experience
- Monthly performance bonuses
- Remote work allowance
- Paid holidays and wellness days
- Company-funded training and development
- Private health and mental wellbeing support
- Career progression opportunities within 6–12 months
