Aldar Retail Management is seeking a dynamic and customer-focused Customer Service Representative for Al Hamra Mall in Ras Al-Khaimah. This role is ideal for individuals who thrive in fast-paced environments, enjoy interacting with people, and are passionate about delivering exceptional guest experiences.
About the Company
Aldar Retail Management is a leading name in UAE retail operations, recognized for developing world-class shopping destinations. Through its commitment to service excellence, innovation, and community value, Aldar ensures its retail environments offer memorable experiences for visitors, tenants, and stakeholders alike. Al Hamra Mall stands as one of its key destinations, attracting locals and tourists through diverse retail, dining, and entertainment offerings.
Responsibilities
Guest Experience
- Greet and welcome mall visitors, delivering Aldar’s signature hospitality.
- Handle guest inquiries regarding stores, services, events, and promotions.
- Provide clear guidance and directions to amenities and outlets.
- Address customer complaints professionally and escalate when required.
- Manage lost and found documentation efficiently.
- Respond to phone and email communications promptly.
- Support visitors with special needs to ensure an inclusive environment.
Operational Support
- Monitor mall areas and report cleanliness or safety concerns.
- Coordinate with departments to resolve guest issues efficiently.
- Distribute promotional materials and promote mall events.
- Support customer experience activations and marketing initiatives.
- Handle petty cash transactions and complete end-of-day reconciliation.
Retailer & Tenant Relations
- Serve as a liaison between mall management and tenants.
- Communicate retailer feedback, service requests, or operational needs to relevant teams.
Requirements
- 3–5 years of customer service experience, preferably in malls, retail, luxury service, or hospitality.
- Bachelor’s degree or diploma in Business, Hospitality, or Marketing.
- Fluent English (additional languages are an advantage).
- Professional presentation and excellent communication skills.
- Ability to work mall operational hours, weekends, holidays, and rotational shifts.
Key Skills
- Strong interpersonal and communication abilities
- Problem-solving and conflict resolution
- Customer handling and relationship management
- Attention to detail and multitasking
- Team coordination and stakeholder interaction
- Adaptability and proactive service mindset
Benefits
- Work within a leading UAE retail organization
- Opportunity to grow in guest relations, mall operations, and retail service
- Exposure to multicultural customers and stakeholders
- Structured environment with professional development opportunities
- Competitive salary and benefits based on experience
