A leading convenience store in Muscat is seeking a Food Supervisor to oversee daily food operations, ensure high standards of food safety, and deliver excellent customer service. This role combines hands-on food handling, staff supervision, and operational support to maintain smooth store functions.
About the Company
The convenience store is committed to providing quality food products and exceptional service to customers across Muscat. Known for its focus on freshness, hygiene, and customer satisfaction, the company emphasizes operational efficiency, staff training, and compliance with local food regulations.
Responsibilities
- Food Operations & Safety: Handle fresh, chilled, frozen, and ready-to-eat foods. Maintain hygiene, sanitation, and temperature controls, while ensuring proper stock rotation (FIFO/FEFO).
- Multitasking Store Support: Assist in daily operations, including serving customers, food prep, POS operation, and covering team members when needed.
- Stock & Inventory Control: Receive and inspect food deliveries, manage stock levels, monitor waste, and ensure inventory accuracy.
- Team Supervision: Supervise food-handling staff and cashiers, assign tasks, manage shifts, train staff on SOPs, and enforce hygiene standards.
- Customer Service: Ensure fast, friendly service, handle feedback, promote food offers, and maintain quality standards.
- Compliance, Safety & Loss Prevention: Follow company policies, health and safety procedures, support audits, and minimize theft and food wastage.
Requirements
- Education: High school certificate or equivalent; food safety certification preferred.
- Experience: 1–3 years in food retail, convenience stores, or quick-service environments; supervisory experience preferred.
- Technical Knowledge: Hands-on experience with food handling, POS systems, and stock rotation.
Skills and Competencies
- Strong multitasking and time-management abilities.
- Knowledge of food safety, hygiene, and temperature control.
- Leadership and team supervision skills.
- Customer-focused, quality-oriented, and able to work under pressure.
- Responsible, reliable, flexible, and problem-solving mindset.
Key Performance Indicator
- Compliance with food safety and hygiene standards.
- Effective control of food waste and expiry dates.
- Stock availability and freshness.
- Sales performance of ready-to-eat items.
- Customer satisfaction and staff productivity.
Benefits
- Professional growth in a dynamic retail environment.
- Hands-on experience in food operations and team management.
- Exposure to food safety compliance and retail standards.
- Competitive remuneration and benefits in line with industry standards.
