he Receptionist role at Bupa Dental Care Croydon is an excellent opportunity for a friendly, organised, and people-focused professional to become the welcoming face of a well-established dental practice. As the first point of contact for patients, the receptionist plays a vital role in creating a positive and reassuring experience from arrival to departure, while supporting the smooth day-to-day running of the practice.
About the Company
Bupa Dental Care is a trusted name in dental healthcare, known for delivering high-quality patient care and putting people first. The Croydon practice is a four-surgery, fully private dental clinic with an experienced, long-standing team and a loyal patient base. Located in Croydon, Southland, New Zealand, the practice offers a supportive working environment, modern facilities, and a strong sense of community, making it a great place to build a rewarding caree
Responsibilities
- Welcome patients warmly in person and over the phone
- Answer enquiries and maintain a calm, friendly reception environment
- Manage appointment diaries, including bookings, cancellations, and rescheduling
- Ensure smooth and efficient daily practice operations
- Explain procedures, treatment options, and payment processes to patients
- Maintain accurate and up-to-date patient records
- Handle confidential information professionally
- Resolve patient concerns and complaints with empathy
- Support clinicians and assist the Practice Manager with administrative tasks
Requirements
- Previous experience in a customer-focused role
- Strong commitment to delivering excellent customer service
- Confidence using IT systems for appointments and record management
- Flexible and proactive approach to work
- Ability to multitask effectively in a busy environment
- High level of professionalism and empathy
- Confidence in promoting Bupa Dental Care products and services, including plans, finance options, and insurance claims
Skills
- Excellent verbal and written communication skills
- Strong organisational and time-management abilities
- Effective problem-solving skills
- High attention to detail
- Ability to remain calm under pressure
- Strong teamwork and collaboration skills
- Genuine passion for helping people and building patient trust
Benefits
- Competitive salary
- Supportive and friendly working environment
- Ongoing training and career development opportunities
- Access to healthcare and wellbeing support services
- Remote GP, physiotherapy, and mental health resources
- Wellbeing programmes and initiatives
- Financial and lifestyle benefits, including retail discounts
- Flexible pay options
- Discounted dental insurance for employees and families
- Cycle to Work Scheme and free annual flu vaccination
- Inclusive and diverse workplace culture focused on people first
