Are you a motivated leader with a passion for retail operations? Join as a Supervisor Non-Food in Muscat and oversee daily non-food department activities, ensuring product availability, merchandising excellence, and top-notch customer service. This role offers a dynamic environment to lead teams, drive sales, and maintain operational standards.
About the Company
Our client is a leading retail organization in Muscat, Oman, specializing in a wide range of products across electronics, home goods, textiles, and more. The company prides itself on quality, customer satisfaction, and operational excellence. Employees benefit from a structured environment with opportunities for professional growth, team collaboration, and exposure to large-scale retail operations.
Responsibilities
As a Supervisor Non-Food, your key responsibilities include:
Operations & Sales
- Supervise daily non-food department operations.
- Ensure shelves are stocked, well-presented, and priced accurately.
- Monitor sales performance and support achievement of targets.
- Implement promotional plans and seasonal displays.
- Ensure correct product placement and planogram compliance.
Stock & Inventory Control
- Monitor stock levels and coordinate replenishment.
- Ensure accurate receiving, shelving, and stock rotation.
- Control shrinkage, damages, and returns.
- Conduct stock counts, cycle counts, and support audits.
Merchandising & Presentation
- Maintain visual merchandising standards.
- Ensure signage, labels, and price tags are correct.
- Manage seasonal and promotional displays.
- Ensure cleanliness and organization of the department.
Team Supervision
- Supervise, schedule, and guide non-food staff.
- Train staff on product knowledge and SOPs.
- Monitor performance and provide feedback.
- Maintain staff discipline, attendance, and grooming standards.
Customer Service
- Handle customer inquiries and complaints professionally.
- Support staff in resolving customer issues.
- Ensure high levels of customer satisfaction.
Compliance & Safety
- Ensure compliance with company policies and SOPs.
- Maintain health & safety standards.
- Follow audit and security procedures to prevent theft.
Requirements
- High school diploma or equivalent (Bachelor’s degree preferred).
- 2–4 years of non-food retail experience; previous supervisory experience preferred.
- Experience in a hypermarket or large retail environment.
Skills
- Strong leadership and team-management abilities.
- Knowledge of non-food categories (electronics, home goods, textiles).
- Stock management, merchandising, and POS/inventory system skills.
- Good communication and customer service skills.
- Ability to work under pressure and meet targets.
Benefits
- Opportunity to lead a dynamic retail team in a growing organization.
- Exposure to large-scale retail operations and non-food categories.
- Professional growth and development opportunities.
- Competitive work environment with performance-driven KPIs.
- Hands-on experience in merchandising, inventory control, and sales management.
